An overview of the most frequently asked questions.
I've ordered my tickets online but am not sure if they will turn up in time? What can I do?
This isn't a problem at all! If you have ordered tickets via the Online Shop but they don't turn up before you leave for Hamburg, all you have to do is send an email to firstname.lastname@example.org The ticket office will then print off another copy of your tickets which you will be able to pick up from the ticket office on matchday. Therefore it's best to buy tickets in advance, rather than waiting until matchday, as even if they don't arrive in time then you still have them reserved. On top of that, you can only get reduced tickets (e.g. student, OAP, etc.) before matchday.
Where and when can I pick up/buy tickets on matchday?
On matchday, you can buy tickets via the HSV hotline (+4940 4155 1887) or at the Ticket Office at the stadium. The Ticket Office opens two hours before kick-off and can be found at the north-east side of the stadium (Nord-Ost). If you have reserved your tickets for collection, then you will find them at the HSV Ticket Box, which also opens two hours before kick-off. The HSV Ticket Box is the small blue building by the north-east entrance (Eingang Nord-Ost) on Sylvesterallee.
Can I print my ticket at home?
Unfortunately we don't have a Print @ Home option for our tickets just yet but it should be out at some point in the near future.
We're coming over as a big group and can only book up to 8 tickets via the Online Shop. How can we order tickets for a group?
You can order tickets as a group of 8 or more via the group booking form, which you can find here. Once you have sent off the form, you will then receive a confirmation email from the Service Centre within a number of days, and be guided through the payment process, you may have to arrange to call up the Service Centre if paying by certain methods. Once the money has left your account, that means that the tickets have been paid for and have been sent to the address that you put on the booking form.
Is it true free travel to and from the game is included in the cost of my ticket?
As is normal in Germany, the cost of a match ticket also includes free travel on public transport to and from the game. A ticket to a HSV home game entitles you to one free journey to AND from the game on the HVV network, which is the public transport network in Hamburg. This includes rings A-F, so you can travel from as far away as Oedel to the Volksparkstadion for free. More information on how to get to the ground and the HVV network can be found here.
When do tickets go on sale?
You can find out when tickets for individual games will go on general sale here. For home games, members have first crack at buying tickets, usually 3-7 days before the tickets go on general sale. After that, tickets will go on general sale, and group ticket bookings can also be made, see above for how to book tickets for groups. For away games, tickets usually only go on sale to members because of the huge demand for tickets and reduced size of the away ends in the 2. Liga. If you would like to follow HSV away, you will most likely need to become a member to get tickets for an away game.
How do I get tickets to the derby game/a big game?
With the capacity of the Volksparkstadion at 57,000, the stadium rarely sells out in the second division. However, there are some games that do sell out, with demand for the derby game against St. Pauli particularly high. For these games members are once again able to buy tickets first, but usually for a longer period, before the games go on general sale. Once a game has sold out, you can buy tickets via the official secondary ticket market, we do not accept tickets which are purchased on third-party platforms, such as Viagogo.
When will the exact date and time of the game be confirmed?
The exact date and time of each game is published at least six weeks in advance of each game by the DFL, and once confirmed will be placed here.
How do I get to the stadium on matchday?
You can find out the best way to get to the stadium on matchday here. Your match ticket includes free travel to and from the game on the HVV public transport network in Hamburg.
At what time do the club shop and museum open on matchday?
Our club shop at the north-east entrance (Eingang Nord-Ost), opens at the same time as the stadium and is generally open up to half-an-hour after the game has finished. At home games during the week the club shop will be open from 10am onwards and will then be closed shortly before the stadium opens. The HSV Museum opens on matchdays at 10am and closes when the game kicks off. You can visit the HSV Museum via the north-east entrance (Eingang Nord-Ost). Stadium tours are also possible on matchday, more informatioin on our exclusive matchday tours can be found here.
How do I become a member?
You can become a member by filling in our membership form here, as well as finding all of the other information about the benefits and yearly contributions as a member.
I want to watch HSV games but there isn't an official broadcaster in my country, what can I do?
The best solution is a subscription to HSVtv! You can watch the full 90 minutes of every single game 10 minutes after the full-time whistle has blown, as well as lots of other great content including press conferences, interviews and special videos with players.
Can I have a trial at HSV?
Unfortunately we don't offer trials at HSV for the first team or any of our other teams. We appreciate you wanting to play for the club, but we have a scouting department whose job it is to look for new players.