SOCIAL TICKETS

Social tickets are free tickets that Hamburger SV is providing for every Bundesliga home match during the 2026/27 season.

Social tickets are available to people in the Hamburg metropolitan area who are in need of support. There is an application form for organisations that provide care or support for these people. People who are not part of an organisation can apply via the Hamburger culture key.

The boundaries of the Hamburg metropolitan area can be seen in the diagram below or on this website.

• Organisations that provide care or support for minors or adults in need of assistance from the Hamburg metropolitan region, and which pursue exclusively and directly charitable or benevolent aims.

• Organisations or institutions that engage in social work within the public sector.

The Hamburg culture key connects volunteers with people who would like to attend cultural or sporting events but need support. The aim is to establish culture and sport as a key to social participation and to facilitate encounters between people of different generations and cultures.

HSV supports this initiative and is making a number of tickets available through the culture key programme. From now on, registered culture enthusiasts can apply for HSV tickets via the Hamburg culture key programme.

How it works:

• Registration for the Hamburg culture key

• Initial interview to clarify individual support needs

• Monthly overview of bookable events, including HSV matches

• Registration via the culture key website

• Taking special requirements into account (e.g. wheelchair spaces)

Social tickets may be offered to culture lovers who...

• receive unemployment benefit II/citizen’s income,

• receive income support,

• receive basic income support (for example, pensioners or people with disabilities),

• receive assistance under the Asylum Seekers Act, or

• are homeless,

• as well as to children who (or whose parents) meet one of the above criteria.

Additional information & registration: www.hamburger-kulturschluessel.de 

You will find the application form for organisations for the relevant home match on this page. Please complete the relevant form fully and click 'submit'. You will receive an email at the address you provided on the form confirming receipt of your application. Interested individuals should apply via the Hamburg culture key.

At the start of each first and second half of the season, the application forms for the relevant home matches will be made available on this page. Dates that have already been confirmed are marked accordingly.

There is an application deadline for each match, the exact date is shown at the top of the match overview. Applications can usually be submitted up to around 4 weeks before the home match.

Unfortunately, late applications are not accepted. Please apply for another game.

Yes, you can apply for any home match and you can apply for several matches at the same time. However, people who are already receiving social tickets this season are not permitted to apply.

Organisations must specify the number of eligible individuals and any accompanying persons who wish to attend a home match.

Yes, the following seats with special services can be requested via the form:

• Seats for fans in wheelchairs: One accompanying person is granted free admission per wheelchair seat.

• Seats with audio description: Live commentary by a visually impaired commentator for fans with visual disabilities.

• Seats in the deaf section: Sign language interpreters are on hand during home matches for fans with hearing impairments.

Once the application deadline has expired, we will review all ticket requests received. If the number of requests exceeds the number of tickets available for the match, places will be allocated by lottery.

We will inform you by email no later than two weeks before the relevant match as to whether your ticket request has been successful. We would ask you to refrain from enquiring about the status of your request until then.

Tickets will be handed out exclusively by the respective organisation that applied. The tickets will be made available digitally in advance. Individuals will receive their ticket directly via the Hamburg culture key.

If you have any questions, please feel free to email us at sozialtickets@hsv.de.

What are social tickets?

For many people, a HSV home match is a special experience.

The atmosphere at the Volksparkstadion is very special and unique.

Not everyone can afford a ticket

That is why HSV allocates social tickets for every home match.

Social tickets are free admission tickets.

They enable people on a low income to attend HSV matches.

This means everyone can experience the special atmosphere at the Volksparkstadion.

What do you need to keep in mind?

To get social tickets, you must live near Hamburg.

You can find a map here.

You need to click on this link:

https://metropolregion.hamburg.de/ueber-uns/karte-8004 

You must live within the green area.

Then you can apply.

Organisations can apply for social tickets.

These include, for example, organisations for people with disabilities.

There is an application form for this.

HSV and Hamburg culture key are working together.

If you’re on your own and would like to watch a match at HSV, HSV has a new offer.

Hamburg culture key has volunteer companions for people who would like some support.

We want to make football accessible to everyone.

HSV has made tickets available for its matches.

If your monthly income is less than 1,200 euros, you can get a free ticket.

You must be registered with Hamburger Kulturschlüssel.

You can register here:

https://www.hamburger-kulturschluessel.de/leichte-sprache.html

Here you’ll find all the information in easy-to-read language.

What happens after you’ve applied?

Once the application deadline has passed, we’ll review all applications.

If there are more applications than tickets available, we’ll hold a prize draw.

You’ll receive an email no later than two weeks before the match.

The email will let you know whether you’ve been allocated a ticket.

Please don’t enquire before then.

We’ll then send you the ticket by email.

Do you have any questions?

If so, please feel free to email us.

Our email address is: sozialtickets@hsv.de

You can also call us.

Our telephone number is:

040 4155 1887