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Tickets

Ticket information

You can find information on how tickets will be allocated during the 2020/21 season below.

Due to the ongoing impact of the coronavirus pandemic, the city authorities in Hamburg are only allowing a small part of the ground to be open for spectators. For the opening game of the 2020/21 2. Bundesliga season against Fortuna Düsseldorf, 1,000 home fans were allowed into the Volksparkstadion. To ensure the allocation is as fair as possible, tickets for home games where spectators are allowed will be allocated to season ticket holders only. Season ticket holders can enter into a raffle for the chance to purchase a ticket for each individual home game, and have been informed via e-mail. Tickets will not be sold to members or go on general sale at this moment in time. As the situation is every changing, short-term changes and cancellations are possible.

If you have any questions don't hesitate to contact us on +4940 4155 1887, send an email to info@hsv.de or contact us via our English social media accounts (Facebook/Twitter).

Contact information for ticketing

HSV Service Center

Sylvesterallee 7

22525 Hamburg

tel: +49 40 4155-1887 (option 1&3)

fax: +49 40 04155-2036

E-Mail: info@hsv.de

Visiting the Volksparkstadion

Here you can find the most important information for your visit:

Your journey to the stadium

From the underground stations Stellingen and Othmarschen shuttle buses run to the Volksparkstadion before the game as well as from the Volksparkstadion back to the stations after the game. The shuttle service starts when the stadium opens, usually around 2 hours before kick-off.

Parking spaces are available next to the stadium for €7 per car. If you are travelling and using your own coach, it costs €15 to park at the Volksparkstadion, and the car park for coaches is located at the Schnackenburgallee close to the A7-exit "Volkspark". More information regarding your journey to the Volksparkstadion can be found here.

Collecting tickets at the stadium / Problems with admission

If you have chosen to collect your tickets at the stadium, you can collect them at the HSV-Ticketbox. The HSV-Ticketbox is a blue container located at the North-East entrance to the stadium on Sylvesterallee (Eingang Nord-Ost). The HSV-Ticketbox opens 2 hours before kick-off and is also available if you have any problems regarding admission or tickets.

Upgrading tickets

If you want to upgrade your child, youth or disabled ticket to a full-price ticket then please talk to the staff at the HSV Ticket Box at the North-East entrance (Eingang Nord-Ost). For a matchday ticket you simply pay the difference in price, for season tickets you pay the ticket price minus 1/17th of the cost of your season ticket.

Stadium opening times

The gates are opened at the Volksparkstadion one-and-a-half hours before kick-off. For big games or games with a large amount of public interest it is likely that the stadium will be opened two hours before kick-off.

HSV Museum opening times on matchday

The HSV Museum opens on matchdays at 10am and closes when the game kicks off. You can visit the HSV Museum via the North-East entrance (Eingang Nord-Ost). Stadium tours are also possible on matchday. Information on our exclusive matchday tours and the prices can be found here.

Food & drink at the Volksparkstadion and at the stadium restaurant "Die Raute"

The catering company 'Aramark' provide all guests at the Volksparkstadion with food and drink, which can be bought at various locations around the entire stadium. The stadium restaurant 'Die Raute' is located by the north-east entrance to the stadium (Eingang Nord-Ost), opens 2 hours before kick-off and stays open after the game. Bringing your own food and drink is permitted, but only bottles up to 0.2L are allowed, and no alcoholic beverages can be brought into the stadium with you. Alcoholic beverages can of course be bought from the many booths and sellers on the concourse.

Questions on matchday: HSV Service Centre

The HSV Service Centre will be there to answer any questions that you have about your visit to the Volksparkstadion from 10am on matchdays, either in person at the north-east corner of the stadium or via phone on +4940 4155 1887.

Questions on matchday: The HSV Helpers

The HSV Helpers can be found at all of the entrances to the stadium, and will also be happy to answer any queries that you may have. You can recognise the HSV Helpers from their red jackets.

Free Programme "HSVlive Stadionheft"

The HSV Helpers also hand out free copies of the club's programme/magazine, known as "HSVlive". You can also read the programme online here You can also find it via the HSV App HSV-App (iOS) / HSV-App (Android) or with the „HSVlive Stadionheft-App“ (iOS) / „HSVlive Stadionheft-App“ (Android)

Box Office on matchday

On matchday, you can buy tickets via the HSV hotline or at the Ticket Office at the stadium. The Ticket Office opens two hours before kick-off. Tickets can also be bought at all HSV club shops in the city centre as well as at official external sale partners.

WiFi inside the Volksparkstadion

Free Wi-Fi is available at every seat at the Volksparkstadion. To use the service, connect to the ‘HSV free Wifi’ network.

Visiting the Volksparkstadion with a disibility

The entrance for wheelchair users is at the south-east corner of the stadium. HSV helpers will be able to help you ride up any wheelchair ramps. People with severe disabilities can park in the yellow (Gelb) car park in front of the stadium, the entrance to which is from the Schnackenburgallee.

Baby changing facilities

There is a baby changing room at the stadium restaurant ‘Die Raute’. The restaurant is open to all visitors to the Volksparkstadion and can be accessed through the north-east staircase.

Items allowed to bring with you:

• camera (as long as photos only for private use)

• Seat cushion and blankets

• Bottles up to 0.2L

• e-cigarettes

• Rucksacks and bags no bigger than A4

Items you're not allowed to bring with you:

• Items which can be thrown (e.g. deodorant cans, perfume bottles or other hard items)

• Weapons (knifes, sharp objects)

• Pyrotechnics

• Buggy

• Alcoholic drinks

• Mobile phone charger